Audience: Account administrators and billing contacts
Applies to: All plans
Last reviewed: 2026
This article covers billing, subscription management, plan changes, invoicing, and account administration for APPSeCONNECT.
1. Plans and Pricing Overview
APPSeCONNECT offers subscription-based plans designed for different business sizes and integration complexity. Plans are typically structured around:
Number of integrations (app connections)
Number of ProcessFlows
Transaction volume (records synced per month)
Support tier (standard vs. premium)
Environments (single vs. multi-environment)
NOTE: For current plan pricing and feature comparison, visit appseconnect.com/pricing or contact your APPSeCONNECT account manager. Pricing is subject to change and your actual plan terms are in your subscription agreement.
2. How to View Your Current Plan
Log in to the APPSeCONNECT portal (app.appseconnect.com).
Click your organisation name in the top-right corner.
Go to Settings > Subscription.
Your current plan, billing cycle, renewal date, and included limits are displayed here.
3. Upgrading or Downgrading Your Plan
To upgrade:
Go to Settings > Subscription.
Click Upgrade Plan.
Select the new plan. The difference in cost is prorated for the remaining billing period.
Confirm payment details.
The upgrade takes effect immediately.
To downgrade:
Go to Settings > Subscription > Change Plan.
Select the lower plan.
Review what features will be removed (e.g., reduced ProcessFlow count, fewer environments).
Confirm. The downgrade takes effect at the next renewal date (not immediately).
WARNING: Before downgrading, ensure your active ProcessFlows and connections fit within the lower plan's limits. Flows that exceed the limit after downgrade will be automatically paused.
4. Billing Cycle and Invoices
APPSeCONNECT invoices are generated at the start of each billing cycle (monthly or annually depending on your plan).
How to access invoices:
Go to Settings > Billing > Invoice History.
Click any invoice to download the PDF.
Invoices include: plan name, billing period, line items, tax (if applicable), and total amount.
How to update billing details (address, PO number, VAT/GST number):
Go to Settings > Billing > Billing Information.
Update your billing address, company name, or tax registration number.
These details will appear on future invoices.
For past invoices, contact APPSeCONNECT support to request a revised copy.
5. Payment Methods
Supported payment methods:
Credit/debit card (Visa, Mastercard, American Express)
Bank transfer (for annual plans — contact your account manager)
Purchase Order (PO) — available for enterprise customers on annual contracts
How to update your payment card:
Go to Settings > Billing > Payment Method.
Click Update Card.
Enter the new card details.
Save. The new card will be charged on the next billing date.
NOTE: Update your payment card before it expires to avoid service interruption. APPSeCONNECT sends an email reminder 30 days before your card expiry date.
6. Failed Payment and Account Suspension
If a payment fails, APPSeCONNECT sends an email notification and retries the charge up to 3 times over 7 days.
What happens if payment fails:
| Day | Action |
| Day 0 | Payment fails. Email sent. First retry scheduled. |
| Day 3 | Second payment attempt. Email reminder sent. |
| Day 7 | Third and final attempt. If still failing, account enters grace period. |
| Day 14 | Account suspended if payment is not resolved. All ProcessFlows pause. |
To resolve a failed payment:
Log in to Settings > Billing > Payment Method.
Update your card details or switch to a working payment method.
Click Retry Payment to immediately attempt the charge again.
Once payment succeeds, all paused ProcessFlows are automatically resumed.
7. Annual vs. Monthly Billing
| Feature | Monthly | Annual |
| Payment frequency | Every month | Once per year (upfront) |
| Discount | No discount | Typically 15-20% off monthly rate |
| Cancellation | Cancel anytime, effective end of month | No refund for unused months |
| Payment method | Card only | Card, bank transfer, or PO |
To switch from monthly to annual: Contact your APPSeCONNECT account manager. The switch happens at your next renewal date.
8. Cancelling Your Subscription
Go to Settings > Subscription.
Click Cancel Subscription.
Select your cancellation reason (this helps APPSeCONNECT improve the product).
Confirm. Your subscription remains active until the end of the current billing period. No further charges will be made.
What happens after cancellation:
All ProcessFlows stop executing at the end of the billing period.
Your data (configurations, ProcessFlows, Sync Info) is retained for 30 days after cancellation.
After 30 days, all data is permanently deleted.
Export your configurations before cancelling if you may reactivate in future.
NOTE: Cancellation is immediate for monthly plans. For annual plans, no refund is issued for unused months — the service continues until the annual period ends.
9. User and Organisation Management
How to add or remove users:
Go to Settings > Users.
To add: click Invite User, enter email, select role, send invitation.
To remove: click the user's name, then click Deactivate or Remove User.
Removed users lose access immediately. Their configurations and history are retained.
How to change the Organisation name or primary email:
Go to Settings > Organisation.
Update the Organisation Name or Primary Email Address.
Save changes. Note: changing the primary email requires email verification.
10. SSO (Single Sign-On) Configuration
Enterprise plans support SSO via SAML 2.0 (Azure AD, Okta, Google Workspace, and others).
How to configure SSO:
Go to Settings > SSO.
Select your Identity Provider (IdP): Azure AD, Okta, or Custom SAML.
Copy the APPSeCONNECT Entity ID and ACS (Assertion Consumer Service) URL from this page.
In your IdP, create a new SAML application using these values.
Copy the IdP Metadata URL (or XML) from your IdP.
Paste it into APPSeCONNECT's SSO configuration and click Save.
Test SSO by logging out and using 'Sign in with SSO'.
WARNING: Before enabling SSO for all users, test with a single non-admin account. If SSO is misconfigured, all users (including admins) may be locked out. Keep a backup admin account with password login enabled during transition.
11. Transaction Volume and Overage
Each plan includes a monthly transaction limit (number of records synced across all ProcessFlows). If you exceed the limit:
APPSeCONNECT sends an email alert when you reach 80% and 100% of your limit.
Once the limit is reached, ProcessFlows continue but overage charges apply (per your plan's overage rate).
Overage charges appear on your next invoice as a line item.
How to monitor transaction usage:
Go to Settings > Subscription.
The Usage section shows current month transactions used vs. your plan limit, with a visual progress bar.
If you regularly approach your limit, upgrade your plan to avoid overage charges.
12. Data Retention and Export
APPSeCONNECT retains Sync Info and Snapshot data according to your plan:
| Plan | Sync Info Retention | Snapshot Retention |
| Standard | 30 days | 7 days |
| Professional | 90 days | 30 days |
| Enterprise | 12 months | 90 days |
How to export your data before cancellation or plan change:
Sync Info: go to Sync Info > Export > select date range > download CSV.
ProcessFlow configurations: contact APPSeCONNECT support to request a configuration export.
For GDPR data deletion requests: submit via Settings > Privacy > Data Deletion Request.
13. Contacting Billing Support
For billing queries not resolved by this article:
Email: billing@appseconnect.com
Portal: raise a ticket at support.appseconnect.com and select Category: Billing
For urgent billing issues (account suspended, payment not processing): use Live Chat in the portal for fastest response.
When contacting billing support, have ready: your Organisation name, the invoice number (if disputing a charge), and the email address associated with your account.